Live within 1 dayYour own branding & domainGDPR-compliant & daily backupsIndexNow for AI
The repair system

The whole repair in one system.

From the first search to the review afterwards. For each phase you see what the system does, and what it looks like for you and your customer.

1 · Customers find you2 · Customer books3 · Customer is kept informed automatically4 · Customer leaves a review
Phase 1 · Reach

Customers find you through Google and AI/ChatGPT.

Every page is built to rank in Google (SEO) and to be mentioned by AI assistants such as ChatGPT and Copilot (GEO). This part is so important that it has its own page.

IndexNow for AIProfessional & Premium
Expertise pages per model2 to 50 per package
Local SEO per cityrepair + your city
Google Search Console & BingProfessional & Premium

Read all about SEO, GEO and IndexNow →

Phase 2 · Booking

Customers can book 24/7

No more calls asking what a repair costs. Customers look up their device, see the price and pick a time themselves. Also in the evening and at the weekend.

  • Search by brand and model, with your current prices
  • Quick picks for a time: now, tomorrow, the day after or in a week
  • An instant email confirmation for the customer
  • You're notified right away of every new booking

Example / booking an appointment

phonefix-rotterdam.com/appointment
iPhone 14 · Screen replacement
TelefoonFix Rotterdam
€129

When would you like to come by?

NowTomorrowDay afterIn a week
Booking confirmed
The customer got a confirmation, the shop a notification

Example / repairs in your admin

phonefix-rotterdam.com/admin
Sam · today 10:30iPhone 14 · screen repair
Repaired
Fatima · today 13:00Samsung S23 · battery
In progress
Pieter · tomorrow 09:15iPad Air · charging port
Scheduled
Noor · just inMacBook Pro · screen cable
Registered
Sent automatically
Sam got an email as soon as the status changed to "Repaired"
Phase 3 · Keeping customers informed

Automatically inform the customer at every step

You update the status, the system does the rest. The customer doesn't need to call, and you aren't interrupted while you work.

  • Statuses: Registered, Scheduled, In progress, Repaired or Cannot be repaired
  • An automatic email to the customer at every change
  • Every repair has its own status page for the customer
  • SMS updates: 30 included with Professional, 100 with Premium
Phase 4 · Wrapping up

Customer leaves a review

A happy customer is your best advertising. The system helps you close the repair neatly and ask for a review at the moment the customer is happiest.

  • Customers hear automatically that their device is ready
  • A review request with your own review link in one click
  • See per customer when you asked for a review
  • More reviews mean being found more easily, and so phase 1 starts again

Example / what your customer receives

Email · Update on your appointment: Repaired The status of your appointment has been updated to: Repaired. Your iPhone 14 is ready for pick-up at PhoneFix Rotterdam.
Email · Review request, sent in one click Would you help us with a review? It only takes a minute and helps us enormously. Leave a review →
Behind the scenes

We keep an eye on the technology

You don't need to understand hosting, updates or backups. We take care of that, on EU-sovereign servers, monitored by our own team. You manage your repairs, prices and photos, or import everything at once from Excel.

  • Backups: 1x/24h (Starter) to 4x/24h (Premium)
  • Email support with every package, phone support from Professional
  • Response time: 2 working days (Starter) to 4 hours (Premium)
  • Custom SLA available with Premium

Support & peace of mind per package

SupportStarterProfessionalPremium
Backup frequency1x / 24u2x / 24u4x / 24u
Phone supportno✓✓
Support response time2 working days1 working day4 hours
Custom SLAnot availablenot availableavailable

Curious what this looks like for your shop?

We'll show you the whole repair in 20 minutes, using your type of repairs as the example.